Technical information

Product information is part of the product experience. Providing the right information at the right time increases user understanding and minimizes user errors.When a product is used correctly, the cost of support and complaints is reduced. It also increases the chance that the customer will buy again.

Key facts

ISO 9001 AND 14001 CERTIFIED

TEAMS OF SENIOR AND JUNIOR CONSULTANTS

AVAILABLE IN GOTHENBURG, MALMÖ, SÖDERTÄLJE

CONSULTANTS ON SITE

OFFERS TRAINING COURSES

LONG EXPERIENCE AND EXCELLENCE

JOB VACANCIES

Information analysis

Good technology communication starts with the questions what, how and who? We help you get an overview of your target audience, technology and complexity. From start to finish - from documentation to publication.

What is your next step towards the vision that your customers use your products with minimal training and support? Where are you today? And where do you want to be?

Do your users get the right information in the right situation? What processes are in place and which systems and tools are best suited to your particular circumstances?

We help you with the big picture. We identify the right tools and methods for you, making it possible to adapt the information to your target group and situation.

At Infotiv, we work with efficient processes and a clear division of roles and responsibilities. We have done what you are facing many times before - always with satisfied customers as the end result.

Artificial image. Several semi-transparent surfaces reminiscent of monitor surfaces. On these, some form of UX is displayed. Above all, a cloud. From the surfaces, curved arrows go up to the cloud.

Improving information management with cCMS

The right system support for the production of technical information depends on many factors, including:

number of products and variants of products
target groups and translation needs
need for flexibility and skills.

What is cCMS?

Different types of cCMS (Component Content Management System) are often used for the production of technical information. cCMS makes information management easier by allowing you to use a single system:

structuring
organize
produce
edit
stockpile
publish

There are many different cCMS, each with different features and functionality. However, the purpose is the same: to create and manage technical information digitally in order to create new publications in new variants and languages quickly and with high quality.

We find the right solution for you

Infotiv has extensive experience of working with technical information in different types of systems, from documentation to publication. Both when it comes to complex sets of integrated cCMS to simpler manual flows with stand-alone text editors and layout programs.

We help you find out what is best for your business. There are many different solutions on the market and every need is unique. Together we will find a well-tailored and cost-effective solution that perfectly fits your needs.

Man and woman standing in a meeting room looking at an iPad

Training materials that work

For an optimal learning effect, we help you create materials and content that are:

rooted in real work tasks
scenario- and situation-based
engaging, meaningful and motivating for the target group
packaged in a format adapted to the target audience and situation
interactive
based on images, animations and films
made to maximize learning through different feedback moments. This allows you to measure knowledge acquisition and identify knowledge gaps.

Visualization

Communicating clear messages through visualization is an art and a craft that we at Infotiv are proud to offer to our customers.

Our illustrators and animators have long experience and a wide range of skills and create impressive work on a daily basis.

Image-driven information has several advantages. It speeds up the acquisition of knowledge and reduces the need for translation.

Our illustrators work on, among other things:

photographs
illustrations
3D models
moving materials such as films and animations.

The choice of format depends on the message to be conveyed.

A slide with illustrations showing the concept of troubleshooting and repair.

Diagnosis, troubleshooting and repair

Our engineers help you develop effective strategies, methods and tools for diagnosing, troubleshooting and repairing your software, hardware and mechanical products.

We also ensure that your support and service staff can quickly and efficiently interpret diagnostic systems and error codes in order to take the right action.

Hands placed on top of each other, such as when you want to form a group or team. In the background there is a male face, a man with dark hair and a light beard.

WARM HEART, SHARP MIND

Internally, we talk about consultants who are driven by the warm heart and deliver with the help of the sharp brain. We really like the idea that we all work as part of the same team of smart individuals who help and support each other. We also apply this within our group of designers and project managers.

Contact Cecilia!

Cecilia loves to talk about smart ways to create good product information and good information flows. Give her a call or send her an email and she will be more than happy to help you!

Tel: +46 73 351 39 50
E-mail: cecilia.iden@infotiv.se

You can also fill in the form and we will contact you as soon as possible.